Privacy Policy for Arogya Kanaja
Last Updated: 19th March 2026
At Arogya Kanaja, accessible from arogyakanaja.com, your privacy is a priority. This document outlines the types of information we collect and how we use it to provide a seamless e-commerce experience.
1. Data Controller & Contact Information
Arogya Kanaja is the “Data Fiduciary” for your personal data.
- Entity Name: Arogya Kanaja
- Address: No. 89, Prarthana Enclave, Nagegowdanapalya, BSK 6th Stage, Thalaghattapura, Bengaluru – 560109
- Email: info@arogyakanaja.com
2. Information We Collect
As a WooCommerce store, we collect data required to fulfill your orders:
- Identity Data: Name, username, and account password.
- Contact Data: Billing address, shipping address, email address, and phone numbers.
- Transaction Data: Details about payments and products you have purchased.
- Technical Data: IP address, login data, browser type, and time zone settings (collected via WordPress/WooCommerce logs).
3. Purpose of Processing
We use your data for the following “Lawful Purposes”:
- Order Fulfillment: To process transactions, ship products, and manage returns.
- Account Management: To manage your registration as a user of the store.
- Support: To respond to your queries and provide customer service.
- Marketing (Opt-in): To send newsletters or promotions, only if you have provided explicit consent.
4. Cookies and Tracking
We use cookies to enhance your shopping experience, such as keeping track of items in your cart. You can manage cookie preferences through your browser settings, though disabling them may affect site functionality.
5. Third-Party Sharing
We share data with trusted partners strictly for business operations:
- Payment Gateways: (e.g., Razorpay/Stripe) to process secure payments. We do not store your full card details.
- Logistics Partners: To deliver your orders to your Bengaluru address or elsewhere.
- Analytics: We may use tools like Google Analytics to understand site traffic.
6. Your Legal Rights (DPDP Act 2023)
Under Indian law, you have the following rights:
- Right to Access: Request a summary of the personal data we hold about you.
- Right to Correction: Update or correct inaccurate information.
- Right to Erasure: Request that we delete your data (subject to legal retention requirements for tax/audit).
- Right to Withdraw Consent: You may withdraw consent for marketing at any time.
7. Data Security
We implement “Reasonable Security Practices” as per Section 43A of the IT Act, including SSL encryption for all transactions and restricted access to database servers.
8. Grievance Redressal
In accordance with the Information Technology Act 2000, if you have any complaints, please contact our Grievance Officer:
- Name: Shashikala Umesh
- Email: info@arogyakanaja.com
- Response Timeline: We aim to address all grievances within 30 days.